Make sure to add an exception for MBOX file scanning. Thunderbird also stores mail items in MBOX format. If emails start coming in, add an exception in the antivirus software for Thunderbird and its processes. Next, restart Thunderbird and check if you can now receive the emails. Try disabling the antivirus temporarily to check if the conflict with the Thunderbird causes the problem. Add Thunderbird client and restart the system.Click Change Settings and then click Allow another app.Press Windows + S, type firewall, and click on Firewall & network protection.To overcome this, you can whitelist Thunderbird in your Firewall settings. Your Firewall may also block and prevent Thunderbird from sending or receiving emails. Refer to your email service provider for more details on these settings, ports, etc. Click Server settings and check your IMAP Server settings.Click on the hamburger menu again and choose Options.To check IMAP Server settings, follow these steps: Refer to your email provider for more details on the correct SMTP settings.Check and ensure all SMTP settings for your emails are correct.Choose your account name and then click Outgoing Server.In Thunderbird, go to the hamburger menu and click Account Settings.To check SMTP settings, follow the given steps: Restart Thunderbird and then enter the password when a prompt appears.īesides, you also need to check your SMTP and IMAP Server settings to ensure everything is configured correctly.Select your account and remove it using the Remove button.Click Security and then click on Passwords.Click on the hamburger menu and choose Options.To check and update your password, follow these steps: Sometimes, your password may have expired, leading to such an issue. Check Account SettingsĪn incorrect or misconfigured profile can also lead to such issues. However, if the network is fine and you can log in to your email account via web browser, follow the next solutions to troubleshoot and fix the issue. This will help you detect and fix any problem with the server or your network.
Try logging in to your email account via a web browser to ensure that the server isn’t offline and the internet is working fine. Check Your Network ConnectionĬheck your network connection for any faults or issues. If you are not receiving new messages in Mozilla Thunderbird, follow these solutions to troubleshoot and fix the errors to start receiving emails in Mozilla Thunderbird.
In this post, we have shared some effective solutions to fix the problem where Mozilla Thunderbird can’t receive emails. However, sometimes, it suffers from common problems, such as cannot receive new messages. Mozilla Thunderbird is a robust email client.
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